IT SUPPORT

Reliable IT Support That Grows With You

From troubleshooting to tech strategy, Tech365 provides complete IT support tailored to your operations. We help businesses reduce downtime, secure their systems, and plan for scalable growth. As a full-service Managed Service Provider (MSP), we don’t just fix problems—we work with you to prevent them and support your long-term success.

Why Tech365?

We prioritize relationships over transactions. That means you’re never just a ticket number — we act as an extension of your team.

What sets us apart

Proactive IT support that prevents problems before they start

Transparent, flat-rate pricing with no hidden
costs

Local technicians and real people —no
outsourcing

Strategic planning to support your long-term tech
goals

Security-first mindset backed by compliance
expertise

Break-Fix IT vs. Managed Support with Tech365

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Break-Fix:

Only responds when something breaks | Tech365 MSP: 24/7 monitoring and proactive support

Break-Fix:

Hourly billing with surprise costs | Tech365 MSP: Flat-rate pricing and predictable budgeting

Break-Fix:

No growth planning | Tech365 MSP: Strategic planning, software rollouts, compliance audits

Built for Businesses Like Yours

We work with small to mid-sized businesses across multiple industries, including legal, medical, real estate, financial, nonprofit, and retail. Our experience with industry-specific tools and compliance standards means you get support that understands your needs—without the learning curve.

Smart IT Support Powers Smart Growth

IT support isn’t just about solving tech issues — it’s about helping your team work more efficiently, more securely, and with fewer distractions. At Tech365, we integrate support into your broader business goa ls, so every device, login, and system helps move your business forward — not slow it down.

Growth Outcomes with Great Support

Fewer disruptions

Easier onboarding

Faster system rollouts

Reduced IT overhead

What Happens When IT Support Isn’t Proactive?

$8,600

Avg. cost of one hour of downtime for SMBs

60%

of breaches stem from outdated systems or missed patches

70%

of users report productivity loss due to recurring IT issues

Without a managed support structure, small problems stack up—and often spiral into costly disruptions. Tech365 helps you stay ahead of those issues with continuous monitoring, remote resolution, and forward-looking strategy.

Work From Anywhere— With Support That Follows

As hybrid and remote work become the norm, businesses need IT support that’s flexible, secure, and always – on. Tech365 helps your team stay connected, productive, and protected whether they’re in the office, at home, or on the move.

Remote Access Tools

Secure remote access tools (VPN, MFA, device controls)

Cloud Support

Cloud collaboration support (Microsoft 365, Google Workspace)

Time-zone-friendly Helpdesk

Helpdesk access across time zones and platforms

Our Support Plans Include:

Unlimited remote support and troubleshooting

Scheduled onsite visits and emergency response

24/7 system monitoring and alerts

Software patching and updates

Asset management and inventory tracking

End-user training and security awareness

Flat-rate pricing for predictable IT costs

You Might Need New IT Support If.

You have recurring tech issues with no clear resolution path

You’re unsure who has admin access to your systems

You wait hours (or days) for a response from your provider

Your team loses time troubleshooting their own problems

You don’t have a documented IT plan or roadmap

Our Core IT Support  Services

Remote & Onsite Support

Our hybrid approach means your team gets the help they need—no matter where they work

Tech365’s remote support technicians can resolve most issues in minutes, from software glitches and login problems to email, printer, and application issues. For situations requiring in-person help, our local onsite support team is ready to assist with hardware installations, network problems, and device configuration.

We also offer flexible scheduling and after – hours support to minimize disruption during peak operational hours.

Network Security & Monitoring

We don’t wait for something to go wrong — we prevent it

Our proactive monitoring tools keep watch over your network 24/7, alerting us to hardware failures, suspicious activity, and software vulnerabilities before they become major problems. We manage firewalls, install and maintain endpoint protection, and apply regular patches across your environment.

Our layered security approach is compliance – ready, aligning with standards like HIPAA, SOC 2, and ISO 27001.

Server Setup & Maintenance

Whether you have physical servers onsite or are running cloud-hosted systems, Tech365ensures they stay secure and optimized.

We handle everything from initial setup and configuration to routine performance checks, storage management, access controls, and security hardening. Whether your server hosts file storage, Active Directory, applications, or custom software, we keep your infrastructure reliable and disaster-ready—with full backup strategies and rollback options.

Remote Access Configuration

Enable secure, flexible access for your hybrid and mobile teams.

Tech365 deploys enterprise-grade remote access tools, including VPNs, encrypted RDP setups, and multi-factor authentication. We ensure access is fast and secure, based on user-specific permissions. Your employees can work productively from home, across locations, or on the go—without compromising system integrity or data protection.

Server Setup & Maintenance

Whether you have physical servers onsite or are running cloud – hosted systems, Tech365 ensures they stay secure and optimized.

We handle everything from initial setup and configuration to routine performance checks, storage management, access controls, and security hardening. Whether your server hosts file storage, Active Directory, applications, or custom software, we keep your infrastructure reliable and disaster-ready—with full backup strategies and rollback options.

Cloud Monitoring

Keep your cloud systems safe, available, and efficient—aroundthe clock.

We monitor performance, access logs, error messages, backup status, and anomaly alerts across Microsoft 365, Google Workspace, AWS, and other platforms. Our cloud monitoring services help you maintain uptime, security, and scalability while identifying potential issues before they impact your team or clients.

Office Moves & IT Setup

Expanding, relocating, or opening a new office? We’ll handle the tech.

Tech365 coordinates full-service IT setup—from running network cabling topsetting up desktops, phones, printers, wireless networks, and cloud access. We ensure everything is tested, secure, and ready to go so your team can get to work on day one. We also help design efficient IT layouts for productivity and scalability.

What Partnership Means at Tech365:

We show up

In person, on the phone, or remotely—we’re here when you need us.

We learn your business

Your goals become our focus. We tailor everyrecommendation with your growth in mind.

We support the whole picture

From cybersecurity and compliance to cloud strategy and infrastructure—we’re with you for it all.

We’re in it for the long haul

Many of our clients have been with us for years,and we’ve helped them through every stage of growth, transition, and innovation

Let’s get the process started!

I need help with:

Our Process

We assess, plan, and implement with precision — so your IT runs smoothly and securely

Needs Assessment

We meet with an organization to determine what needs exist.

01

The Plan

Together we create a plan of action on addressing and solving issues.

02

Implement Solutions

We create, implement, support, and solve the outstanding issues.

03

TESTIMONIAL

Trusted by Industry Leaders

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Trust Score 4.5

‘‘Tech365’s support is fast, reliable, and always professional. We feel more secure than ever,,

Jessica Senior

CEO of Redlable Solution

‘‘Tech365’s support is fast, reliable, and always professional. We feel more secure than ever,,

Jessica Senior

CEO of Redlable Solution

Ready to Take Control of Your IT?

Let’s talk! Whether you’re facing security challenges, compliance concerns, or just need dependable support — our experts are just a call away.